/privacy-policy
Privacy Policy
Samar I Electric Cooperative, Inc. (SAMELCO I)
Consumer Portal
Effective Date: November 25, 2024
Samar I Electric Cooperative, Inc. (SAMELCO I) values and protects your privacy. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you use our Consumer Portal, in accordance with Republic Act No. 10173 (Data Privacy Act of 2012).
Scope of this Policy
This policy applies to all consumers and users of the SAMELCO I Consumer Portal, including:
- Residential consumers
- Commercial consumers
- Industrial consumers
- Authorized representatives
Information We Collect
1. Basic Consumer Information
- Full name
- SAMELCO I Account Information
- Contact numbers
- Email address
2. Account and Service Information
- Electricity consumption data
- Billing history
- Payment records
- Service connection details
- Meter information
- Service requests and complaints
3. Portal Usage Information
- Login credentials (encrypted)
- Device information
- Portal activity logs
- User preferences
How We Use Your Information
Primary Purposes:
- Process and manage your electric service account
- Generate and deliver your monthly billing statements
- Respond to service requests and inquiries
- Send service interruption notifications and updates
- Conduct customer satisfaction surveys
- Comply with regulatory requirements
Secondary Purposes:
- Improve our services and consumer portal features
- Analyze consumption patterns for better service delivery
- Send promotional materials and announcements (with consent)
- Conduct market research and statistical analysis
Information Sharing and Disclosure
We may share your information with:
- •Regulatory Bodies:
Energy Regulatory Commission (ERC), National Electrification Administration (NEA), and other authorized government agencies
- •Service Providers:
Payment processing partners, IT service providers, and authorized contractors
- •Legal Authorities:
When required by law or in response to legal processes
Data Protection Measures
SAMELCO I implements the following security measures:
- ✓Encryption of sensitive data
- ✓Secure socket layer (SSL) technology
- ✓Regular security audits and updates
- ✓Access controls and authentication procedures
- ✓Employee training on data privacy
Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the right to:
- 1.
Be informed about how your personal data is being processed
- 2.
Access your personal data
- 3.
Object to the processing of your personal data
- 4.
Rectify or correct erroneous data
- 5.
Request for erasure or blocking of your personal data
Contact Our Data Protection Officer
For privacy concerns or to exercise your rights, please contact:
Data Protection Officer
SAMELCO I
SAMELCO-1 Compound
Brgy. Carayman, Calbayog City
Samar 6710 PHILIPPINES
Contact Details
Email: dpo@samelco1.com.ph
Tel: (055) 123-4567
Mobile: 0917-123-4567
Updates to this Policy
SAMELCO I may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of any material changes through:
- Email notification
- Consumer Portal announcements
- SAMELCO I website
- Office bulletin boards
The latest version will always be available on our website and consumer portal.
This Privacy Policy is effective as of November 25, 2024
© 2024 Samar I Electric Cooperative, Inc. All rights reserved.